Let's talk!
At Arajet, we aim to make your travel experience seamless. Use our Help Center for quick answers. If you need further assistance, contact us via email, chat, or the numbers below. Our Contact Support Lines are available 24 hours a day, 7 days a week in Spanish and English. Portuguese support is available via voice from 8:00 a.m. to 12:00 a.m. (midnight, São Paulo local time), and via chat 24 hours a day, 7 days a week.
Important Notice
Complaints submitted through our social media platforms (e.g., Facebook, Twitter, Instagram, or YouTube) will not receive a formal response. Please direct all consumer complaints to our Customer Service team via our webform, call center, email, or mail, as listed on our website.
Contact by destinations
United States of America
+1 (352) 725-3805 (Toll Free)
More information
Mail us at
Ruta 66, Edificio Comercial, Tercer Nivel, Terminal de Carga, Aeropuerto Internacional de las Américas Dr. José Francisco Peña Gómez, Boca Chica, Provincia de Santo Domingo, República Dominicana.
To contact directly the DOT Consumer Protection:
Aviation Consumer Protection Division, C-75 U.S. Department of Transportation 1200 New Jersey Avenue, S.E. Washington, DC 20590
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