Privacy Policy
General Privacy Policy of Arajet S.A. (herein after, "Arajet"). Dominican Republic.
This Policy explains how your personal data is collected, stored, used, and disclosed. It also tells you how you can access and update your personal data and make certain choices about how it is used. This Policy encompasses our data collection activities online and by other methods, including Personal Data that we collect through our various channels such as web pages, apps, social networks, points of sale, and events. We inform you that we combine the Personal Data that we collect through different methods.
SOURCES OF PERSONAL DATA Personal information is collected through: Websites. Websites directed to the consumer operated by or for Arajet, as well as those that we operate under our domains (URLs and mini-sites that we manage on third-party social networks such as Facebook, Instagram, Twitter, Tik Tok, among others (“Websites”). Arajet mobile websites/apps. Email, text messages, or other electronic messages. Arajet Consumer Service Center. Arajet establishments. Stores managed by Arajet. Flights operated by Arajet. Paper registration forms. Points of sale. People present in third-party stores to support you during the purchase of Arajet products. Data from other sources. Social networks and Internet operators (Facebook, Google, etc.) or information obtained through market research. Surveys (face-to-face, online, by phone)
PERSONAL DATA WE COLLECT ABOUT YOU AND HOW WE COLLECT IT The personal information to be collected will depend on the way you interact with Arajet: Personal contact information. This includes any information you provide that allows us to contact you, such as your name, postal address, email address, social media details, or phone number. Account registration information. Any information that is required to allow you access to your specific account profile. Some examples are your aliases for the login ID, your email address, your username, your password in a non-recoverable form, and/or the security question (s) and answer (s). Demographic information. Any information that describes your demographic or behavioral characteristics. Some examples are your date of birth, age or age range, gender, geographic location, favorite products, hobbies and interests, and information about home and lifestyle.
Sensitive Personal Data. Our ordinary business activity does not target sensitive personal data. We rely on your express consent, voluntarily and prior to any treatment, to offer you news, contests and other personalized offers. If we process your sensitive data for other purposes, we will base the treatment on the following legal bases: (i) detection and prevention of crimes (including prevention of fraud); and (ii) compliance with applicable legislation, including Law 172-13, which defines as Sensitive Data: those personal data that reveal political opinions, religious, philosophical or moral convictions, union affiliation and information regarding health or sex life).
Technical information on computer / mobile devices. All information about the computer system or other technological device that you use to access our Websites or apps, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, the type of operating system, and the type and the web browser version. If you access the Arajet website or app through a mobile device such as a smartphone, the information collected will also include, where permitted, your phone's unique device identifier, advertising identification, geographic location, and other similar data from mobile devices.
Websites / usual information about communications. As you browse and interact with our Websites or newsletters, we use automated data collection technologies to collect certain information about your actions. This includes information such as the links you click, the pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors, and length of visits. to certain pages. This information is captured using automated technologies such as cookies (browser cookies, flash cookies) and web beacons and is also collected through the use of third-party tracking services. You have the right to object to the use of such technologies. For more details, see Section 3.
Market research and consumer feedback. This includes information that you voluntarily share with Arajet about your experience using our products and services
Consumer Generated Content. Refers to any content that you create and then share with Arajet on a social network or by uploading to one of our Websites or apps, including the use of social media apps such as Facebook, Instagram, TikTok, among others. Some examples include photos, videos, personal stories, or other similar media or content.
Social media information. Refers to any information that you share publicly on a social network or information that is part of your profile on a third-party social network (such as Facebook, Instagram, tik tok, among others) and that you allow the third-party social network to share. with Arajet. We receive social media profile information (or parts of it) each time you download or interact with an Arajet web app on a social network, each time you use a social media feature that is integrated into an Arajet website (like Facebook Connect) or every time you interact with Arajet through a social network. To learn more about how Arajet obtains your information from the third-party social network, or to opt-out of sharing such social media information, please visit the website of the relevant social network.
Payment and financial information. Any information that we need in order to fulfill a request, or that you use to make a request, such as credit or debit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if made available). In any case, we handle payment and financial information in accordance with applicable laws and regulations and security standards such as the Payment Card Industry Data Security Standard (PCI DSS).
Calls to the Consumer Services Center. Communications with a consumer service center may be recorded and listed, in accordance with applicable laws, to respond to operational needs, training or quality purposes as well as, in certain cases, to have traceability of the consent given for the fulfillment of certain purposes. Payment card details are not recorded. When required by law, you will be informed of such a recording at the beginning of your call and will have the opportunity to object.
COOKIES / SIMILAR TECHNOLOGIES, LOG FILES and WEB BEACONS Cookies / Similar Technologies. Consult our Cookies Policy to know how to manage the configuration of your cookies and to obtain detailed information about what types of cookies we use and for what purposes we use them. Log files. We store information in the form of log files ("logs") that record web activity and collect statistics on your Internet browsing habits. These entries are automatically generated and help us identify and fix problems or errors, improve compliance, and maintain the security of our web pages. Web Beacons. Web beacons (also known as "web beacons" or "web bugs") are small sequences of code that emit a graphic image on a web page or in an email in order to return information to us. The data collected through web beacons includes information such as the IP address, as well as information about how you respond to an email campaign (ie what time you opened the email, what links you accessed in the email, etc.). We may use web beacons on our pages or include them in the emails we send you. We use the information obtained through web beacons for various purposes, including, but not limited to, web page traffic reports, unique visitor accounts, advertising, email audits and reports, and personalization services.
USES OF PERSONAL DATA The Personal Data that is collected by Arajet are used for the following: Customer service. We use your Personal Data for purposes related to the provision of services to clients, including responses to their requests.
Contests, marketing and other promotions. With your consent (when necessary), we process your Personal Data to provide you with information about goods and services (ie marketing communications, campaigns or promotions). The foregoing can be done through email, announcements, SMS, telephone calls or by post, in accordance with the applicable legislation at all times. Some of our campaigns and promotions are managed by third party websites and / or social networks. The use of your Personal Data is voluntary, which implies that you can oppose the processing of your Personal Data (or withdraw your consent) for these purposes .. For more information about our contests and other promotions, consult the official regulations or the details that accompany each contest/promotion.
Social networks: We use your Personal Data when you interact on third-party social networks, (ie using functions such as "Like"), to serve you advertisements and address you on social networks. You can obtain more information about how these functions work, the profile data that we obtain from you, and learn how to exclude these functions, by accessing the privacy policies of the main social networks.
Personalization (online and offline). With your consent (when necessary), we will process your Personal Data to (i) analyze your preferences and habits, (ii) anticipate your needs based on the analysis of your profile, (iii) improve and personalize your experience on our websites and apps. , (iv) ensure that the content of our websites and apps is optimized for you and your computing devices, (v) provide you with advertising and content geared to your tastes and / or needs, and (vi) allow you to participate in interactive functions, if so want. For example, we will remember your username/email or username so that you can quickly access the next time you want to visit our website or when you want to easily retrieve items previously added to your shopping cart. Based on this type of information, and with your consent (where appropriate), we may show you specific Arajet content or promotions that are tailored to your interests. The use of Personal Data is voluntary, which implies that you can object to the processing of your Personal Data (or withdraw your consent) for this purpose.
Request Management. We use your Personal Data to process your requests, inform you of their status, and correct addresses, and carry out identity checks and other fraud detection activities. The foregoing implies the processing of certain Personal Data and information about payments. Other general purposes (eg, internal studies, analysis, security). In accordance with applicable law, we use your Data for other general professional purposes, including conducting internal marketing or demographic studies or measuring the effectiveness of advertising campaigns. We also use your Personal Data to ensure our security.
DISCLOSURE OF PERSONAL DATA We share your Personal Data with the following types of third-party companies: Service providers. They are external companies that we use to run our business (eg order fulfillment, payment processing, fraud detection, and identity verification, debt collection, website operation, promotions, website development, data analytics, consumer service center, etc.). Service providers and their staff are only allowed to access and use your Personal Data on behalf of Arajet for the specific tasks that they have been asked to carry out, in accordance with our instructions, and are required to maintain Personal Data in a confidential and secure way. Where applicable laws allow, you can obtain a list of the providers that process your Personal Data.
Credit reporting agencies/collection agents. To the extent permitted by applicable law, credit reporting agencies and collection agents are outside companies that we use to help us verify your creditworthiness or collect outstanding invoices.
Third-party companies that use Personal Data for their own marketing purposes. Except in situations where you have consented, we do not license or sell your Data to third-party companies for their own marketing purposes. We will provide you with the identity of these companies at the time we obtain your consent. We will disclose your Personal Data to third parties for legal reasons
CONSERVATION OF YOUR PERSONAL DATA In accordance with applicable laws, we will use your Personal Data to the extent necessary to satisfy the purposes for which it was collected or to comply with applicable legal requirements. Personal Data used to provide you with a personalized experience will be kept for the duration allowed by applicable laws.
DISCLOSURE, STORAGE, AND / OR TRANSFER OF PERSONAL DATA We use a variety of reasonable measures to keep your Personal Data confidential and secure. However, keep in mind that those protections do not apply to information you choose to share in public areas such as social media.
People who can access your Personal Data. Your Personal Data will be processed by authorized personnel, depending on the need to know them (need to know basis), depending on the specific purposes for which your Personal Data had been collected.
Measures taken in operational environments. We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorized access. We follow reasonable standards to protect Personal Data. Transmission of information over the Internet is unfortunately not entirely secure, and while we do our best to protect personal information, we cannot guarantee the security of data during transmission through our Websites/apps.
Actions we expect you to take. It is important that you also do your part to keep your Personal Data safe. When registering or signing up for an account online, be sure to choose an account password that is difficult for others to figure out and never reveal your password to anyone. You are responsible for keeping this password confidential and for any use of your account. If you use a public or shared computer or device, do not choose to have your login ID/email address or password remembered, and be sure to log out each time you leave the computer or device. You should also make use of the privacy settings or controls provided by Arajet on our Website/app.
Transfer of your Personal Data. The storage and processing of your Personal Data as described above may require that your Personal Data be subsequently transferred/transmitted and/or stored at a destination outside your country of residence.
YOUR RIGHTS OVER YOUR PERSONAL DATA Access to your Personal Data. When provided by law, you, your successors, representatives and/or proxies have the right to access, review and request a physical or electronic copy of information stored about you. You may also have the right to request information about the source of your Personal Data.
Modification and deletion of your Personal Data. When provided by law, you, your successors, representatives and/or attorneys may request the correction or modification of your Personal Data. They also have the right to request the deletion of their Personal Data so that they stop being processed, by their own decision, if they are no longer necessary for the purposes for which they were collected, or if they are treated in another way, especially if they have withdrawn their consent to treatment, or oppose a certain treatment. Please note that, in certain circumstances, we will not be able to delete your Personal Data without also deleting your user account. We may be required to retain some of your Personal Data after you have requested deletion, to fulfill our legal or contractual obligations, or to meet our business needs, all in accordance with applicable law.
Limitation of the processing of your Personal Data. In certain circumstances and when provided by law, you, your successors, representatives, and/or attorneys may request the limitation of the processing of your data by Arajet for certain purposes, in which case we will only keep them for the exercise or defense of claims.
Portability of your Personal Data. In the event that the processing of Personal Data is based on the consent given by you or when the processing is necessary for the execution of a contract, you may request to receive in a structured, commonly used, machine-readable, and interoperable format all those data processed through automated means.
Opposition to the processing of your Personal Data. In the cases in which your Personal Data is processed for the purpose of satisfying Arajet's legitimate interests, in certain circumstances, you will have the right to totally or partially oppose (that is, for certain purposes) the processing of any personal data related to your situation. particular, and this at any time and at no cost.
Revocation of consent. In the event that the legitimate basis for the use of your data is the consent given by you expressly or unequivocally, you have the right to withdraw your consent for us to process your data for one, several, or all groups of related purposes. When available, our Websites have a specialized function through which you can review and modify the Personal Data that you have provided and revoke the consent granted for one, several or all groups of purposes for which it had been granted. Please note that we require our registered consumers to verify their identity (eg, login ID / email address, password) before they can access or make changes to their account information. This helps prevent unauthorized access to your account. These rights can be exercised by email or through our customer service, for which we may ask you to attach a copy of your identification or equivalent details (including reinforced mechanisms to prove your identity when we request it and it is not prohibited by legislation). If the request is submitted by a person other than you, without providing proof that the request has been legally made on your behalf, the request may be rejected. Please note that any identifying information you provide to us will only be processed in accordance with and to the extent permitted by applicable laws.
YOUR CHOICES REGARDING HOW WE USE AND DISCLOSE YOUR PERSONAL DATA We endeavor to provide you with choices regarding the Personal Data that you have provided to us. The following mechanisms grant you the following control over your Personal Data:
Cookies / Similar Technologies. You can configure your browser to reject all or some of the browser's cookies or to alert you when cookies are being used.
Advertising, marketing, and promotions. If you want your Personal Data used by Arajet to be used to promote its products or services, you can indicate this by using the boxes you will find on the registration form or by answering the questions submitted by the people at our customer service center. If you decide that you no longer wish to receive such communications, you can unsubscribe from receiving commercial communications at any time by following the instructions provided in each of these communications. To unsubscribe from receiving commercial communications sent by any means, including third-party social networks, you can unsubscribe at any time by logging into the Websites/apps and adjusting your user preferences in your account profile by unchecking the relevant boxes. Keep in mind that, even if you unsubscribe from receiving commercial communications, you will still be able to receive administrative communications, such as an order confirmation or other communications about operations, notifications about your account activities (eg account confirmations. , password changes, etc.), and other important notices not related to marketing matters.
Personalization (online and offline). When required by law, if you want your Personal Data used by Arajet to provide you with a personalized experience, you can indicate this by using the boxes you will find on the registration form or by answering questions from our representatives. If you decide that you no longer wish to benefit from this, you can unsubscribe at any time by logging into the Websites/apps and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our customer service center.
Interest-based advertising. We may partner with ad networks and other advertising service providers ("Advertising Providers") that serve advertising on our behalf and other external companies on the Internet. Some of these advertisements may be tailored to your interests based on information collected on the Arajet pages or external websites from time to time.
Targeted advertising: Your personal information may also be used to compare it with that of third parties (for example, Internet search engines or social network providers, such as Google © or Facebook ©) for advertising purposes, for which we may have to communicate your data to those third parties. Using different tools (eg "personalized audiences") we can compare the data you provide us with any personal information of yours that forms part of your profile in a search engine or on your social network, provided that you allow said social network to share them with us. . We may also direct our advertising to users of the social network who have a profile similar to yours or to that of regular consumers of our products ('targeted advertising or look alike'). Likewise, we can show you commercial communications on other websites, including the search engines you use or the social networks of which you are a member, comparing the coincidences of your information and your activities on our websites, accounts or walls with those of those third parties. For example, we may receive information from your profile on a social network (or parts of it) each time you download or interact with an Arajet web application on a social network - such as Facebook © - or each time you use a function of the network. social that is integrated into an Arajet website. This includes basic information about your account (name, email address, gender, date of birth, current city, profile picture, user ID, friends list, etc.) and any other additional information or activities that you allow the social network or search engine share with Arajet or with the developers of the applications. To send you commercial information, in some cases, we may make use of geolocation tools, which allow us to send you offers and promotions based on your precise geographical location. You can stop receiving commercial communications by email or text messages through your phone, tablet or mobile device by following the instructions that we will provide you in each communication. If you have an account with us, you can change your privacy or contact preferences in the corresponding section, or by contacting our customer service. Changing these preferences would remove your data from our lists for future targeted advertising actions. You can also visit search engine sites or social networks of which you are a member and modify the security options to avoid receiving targeted advertising.
CHANGES TO OUR POLICY If we change the way we process Personal Data, we will update this Policy and the corresponding Privacy and Data Protection Legal Notice. We reserve the right to make changes to our practices and this Policy at any time, and we urge you to check back frequently for updates or changes.
RESPONSIBLE FOR DATA PROCESSING The person responsible for the personal data that you provide us or that we obtain through other means is Arajet S.A. with RNC no. 1-31-09437-6, domiciled at Calle Ángel Severo Cabral No.13, Edif. CBS, Local 1B, Ensanche Julieta Distrito Nacional, Dominican Republic.