Country Specific Policies
At Arajet, we follow specific regulations for each destination to ensure compliance with local laws. This includes travel document requirements, baggage rules, and safety measures.
Brazil
Legal Requirements Brazil
For travel origin/destination Brazil the following regulations are applicable: Brazilian Aeronautical Code, Anac Resolution N° 400/2016, Montreal Convention and the Consumer Defense Code.
Name Correction.
If you have identified an error in the name of a customer in your reservation Arajet must correct it without charge to the passenger as long as it does not characterize the transfer of an air ticket.
The error in the passenger's first or last name must be corrected by the carrier at no cost to the passenger. It will be up to the passenger to request rectification up to the time of check-in.
In the case of international flights involving different operators (interline), the costs of the correction may be transferred to the passenger.
Personal Item
All Customers may carry one (1) Personal Item in the cabin, weighing no more than 10 kg and not exceeding 15 "x9 "x7"/40x25x20cm, including wheels and handles.
Checked Baggage
In Brazil, the following items cannot be carried in your checked baggage: jewelry, computers, money, car keys, camera, cell phone, watch, tablet, personal documents, medicine.
Compensations in the form of vouchers.
The voucher credit and its validity must be informed to the passenger in writing, physically or electronically. The passenger shall be free to use the credit, including for the purchase of airline tickets for third parties.
Refund
The passenger may cancel the transportation contract within a period of 7 days from the ticket purchase date. If the passenger exercises the right of withdrawal, the refund will be made for the total amount paid at the time of purchase.
Canada
For legal requirements click here.
To learn about the rights for flights to and from Canada, click here.
For more information about your rights when flying to or from Canada with Arajet, please visit Rights for Flights to and from Canada.
If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website.
Si l’embarquement vous est refusé, ou si votre vol est annulé ou retardé d’au moins deux heures ou si vos bagages sont perdus ou endommagés, vous pourriez avoir droit au titre du Règlement sur la protection des passagers aériens, à certains avantages au titre des normes de traitement applicables et à une indemnité. Pour de plus amples renseignements sur vos droits, veuillez communiquer avec votre transporteur aérien ou visiter le site Web de l’Office des transports du Canada.
Chile
Any passenger under 12 years of age whose origin or destination is CHILE must travel accompanied by their parents or at least one of them. Passengers under 18 years of age must be accompanied by a responsible adult. This requirement complies with the regulations established by the Dirección General de Aeronáutica Civil (DGAC).
Colombia
Identity of the legal entity
Name: ARAJET-SUCURSAL COLOMBIA
Tax ID: 901.605.410-2
Address: Bogotá D.C.
Address of the main domicile: Calle 81 No. 5-27
Registration No. 03539481
Date of registration: June 6, 2022
Telephone Sales: +57 (601) 5088283
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Withdrawal and retraction rights
Superintendence of Industry & Commerce
Civil Aeronautics of Colombia
Supertransporte
Policies for Prevention and Protection Against Exploitation